Kerala saree - ONAMG

Return & Exchange Policy

At Prakrithi by Ramya, we take pride in delivering authentic, handwoven sarees crafted with precision and care. To ensure a smooth and fair experience for all our customers, we kindly ask you to review the following guidelines regarding returns and exchanges:

1. Mandatory Parcel Opening Video:
For any return or damage-related claim, it is essential to record an unedited video while unboxing your parcel. This video serves as proof in the event of any discrepancies and is crucial for processing your request swiftly.

2. Handloom Saree Attributes:
Please note that minor irregularities such as thread pullings, small weaving knots, slight thread jumpings, and loom marks are natural characteristics of handcrafted sarees. These are not defects but are celebrated as part of the authenticity and beauty of handwoven fabrics.

3. Reporting Damages:
If you receive a saree with genuine damage (excluding the handloom traits mentioned above), kindly notify us within 24 hours of delivery. The damage must be clearly visible in your parcel opening video for the claim to be valid. Claims without a proper video will not be entertained.

4. Return Condition:
Should a return be approved, the saree must be carefully folded and packed to avoid any creasing or damage during transit. Returns that are improperly folded or mishandled may be rejected and sent back to the customer.

5. Exchange Process:
Once we receive your returned saree in good condition, we will promptly process the exchange as per your request. Please note that the exchange will only be initiated after a thorough quality check of the returned item.

6. Colour Disclaimer:
While we strive to display sarees as accurately as possible, there may be slight color variations (5-10%) due to digital photography and individual screen settings. Returns or exchanges for minor color differences will not be accepted.

Our Commitment:
We are dedicated to delivering the finest quality and ensuring customer satisfaction. By adhering to these guidelines, we can work together to maintain the integrity of our processes and continue offering you exquisite sarees.

For any queries or concerns, feel free to reach us at:
Email: prakrithicreations@gmail.com
Website: www.prakrithibyramya.com

Thank you for choosing Prakrithi by Ramya and being part of our journey to celebrate timeless handloom traditions.