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Frequently Asked Questions
Shopping Information
DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping. Charges and delivery timelines will be displayed during checkout. Please note that delivery times may vary based on your location.
HOW LONG WILL IT TAKE TO PROCESS & DISPATCH?
Most of our designs are made to order, and take 10 – 15 days for dispatch. Ready-to-ship items are processed within 1 – 3 business days. Once shipped, we will send you a confirmation message with tracking details.
If you have a special occasion or a tight timeline, do reach out to us on WhatsApp before placing your order — we'll do our best to accommodate your request.
Orders and Returns
HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?
You will receive a confirmation mail from our end on placing the order with full details of the order.
HOW DO I CHECK MY ORDER STATUS?
Log into your account- Go to Dashboard- My orders. You can check your order status. Also, you can get in touch with our customer service team over the "live chat" option.
HOW DO I DETERMINE MY SIZE WHEN ORDERING FROM PRAKRITHI BY RAMYA?
Our size chart is thoughtfully curated to help you choose the right fit. If you need assistance, feel free to reach out to us on WhatsApp — our team is always happy to guide you. We also offer customisation options to suit your exact measurements and preferences.
WHAT IF I NEED AN ALTERATION AFTER PURCHASING?
We encourage you to refer to our size chart and get in touch for custom sizing before placing your order.
If you require an alteration after receiving your garment, please follow these steps:
- Raise an alteration request by messaging us on WhatsApp, mentioning the changes required.
- Send the garment to:
Prakrithi by Ramya
Parayanchery, Mavoor road, Kozhikode, Kerala, PIN : 673016
Courier charges to be borne by the customer.
Payment
IS CASH ON DELIVERY (COD) AVAILABLE?
We currently do not offer Cash on Delivery. As each piece at Prakrithi by Ramya is made or curated with thoughtful detailing, we begin processing your order only after confirmation through online payment. This helps us maintain the quality and personalised nature of every garment we create. We appreciate your understanding and support for our slow fashion process.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept a range of secure and convenient payment methods to make your shopping experience smooth and hassle-free. You can choose to pay using UPI, credit card, debit card, or net banking at checkout. All transactions are processed through trusted and encrypted gateways to ensure your personal and payment information remains safe and protected.
Wash and Care
HOW DO I CARE FOR MY PRAKRITHI BY RAMYA GARMENTS?
Each of our garments comes with specific care instructions. For pieces with delicate detailing or handwork, we recommend dry cleaning to ensure long-lasting beauty. Please refer to the garment’s care label for more information.